Terms of Service
Welcome to an overview of my terms of service. These terms apply to all products and services offered through my webshop.

How can you contact me?
The easiest way to reach me is by email at zeegroet@xs4all.nl.

Shipping & My Artistic Practice

I ship orders on Mondays, or earlier whenever my schedule allows.
As an independent artist, it is important to me to preserve time and space for creating art. I therefore set aside a dedicated day each week for the practical side of running my webshop, including packing and shipping orders. This allows me to balance the day-to-day tasks with the time and focus my artistic practice deserves.

Thank you for your patience and for supporting my work. Every order helps me continue making art.

Products
All my products come with a complete description and an accurate image, so you can make an informed choice. Because my prints and artworks are made by hand, small differences may occur. These are part of the handmade process and give each piece its own unique character.

Placing an Order
When you place an order, you will receive a confirmation by email. Until I have confirmed your order, you may cancel your request. I take care to provide a secure web environment so you can make online payments with confidence.

Privacy
Your privacy is important to me. I only use your personal information when necessary to process your order and arrange delivery. For more information, please read my Privacy Policy.

• Returns & Right of Withdrawal
  If you purchase an artwork through my webshop, you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason.

• If you decide to return your purchase, please notify me within this 14-day period by email at zeegroet@xs4all.nl or through the online withdrawal option available on my webshop.
  After notifying me, you have another 14 days to return the artwork.

• During the withdrawal period, I kindly ask you to handle the artwork and its packaging with care. You may unpack and examine the work to the extent necessary to determine its nature and characteristics, as you would in a shop.

• The return shipping costs are at your own expense. I recommend returning the artwork carefully packed and, if possible, insured. You are responsible for any loss in value resulting from handling the artwork beyond what is necessary to examine it.

• Once I have received the returned artwork, or you have provided proof that it has been sent back, I will refund your payment, including the original standard delivery costs, within the applicable legal timeframe. Any additional delivery costs resulting from choosing a more expensive shipping method are not refundable.

• The right of withdrawal does not apply to artworks that are made specifically to your specifications or are clearly personalised.

Exchanges
If you would prefer to exchange an artwork for another piece, please contact me. I am happy to discuss the possibilities. You are also welcome to make an appointment to exchange an artwork in person. Any additional shipping costs are at your own expense.

Delivery

• I take great care when preparing and dispatching your order, making sure it is packed securely and ready for its journey to you.

• I am responsible for any damage or loss during transport until the order has been delivered to you. Your order will be sent to the delivery address you provided when placing your order. Including your telephone number may be helpful for the postal service.

• Orders are usually shipped on Mondays.

Complaints Procedure

• If you have any comments, questions or suggestions about my products, my website or my service, I would love to hear from you.

• The sooner you share a complaint with me, the better, as I will still have the details of your order and the circumstances clearly in mind.

• Once I receive your message, I will respond within 14 days. If more time is needed to find a suitable solution, I will let you know.

• I always appreciate hearing your thoughts about the artwork after you have received it. Your feedback means a lot to me.

Need Help?

If you have any questions about your order, delivery, returns or exchanges, please feel free to contact me at zeegroet@xs4all.nl

Thank you for visiting my shop and supporting my work.

I hope the piece you have chosen will bring you as much joy as I had in making it.

With love,
Erna Kuik.